Turn Happy Customers Into 5-Star Reviews — Automatically
Collect reviews on autopilot, respond from one dashboard, display social proof on your site, and protect your reputation before a bad review ever goes public.
The Review Problem
Happy customers forget to review. Unhappy customers never forget.
Hope & Pray
Standalone Tool ($249–$399/mo)
LeadSites Reputation
The 2-Step Request That Gets 5× More Reviews
LeadSites uses a proven two-step approach: first ask how they feel, then route them accordingly. Happy customers go to Google. Unhappy customers come to you privately — so you can fix the issue before it becomes a 1-star review.
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Every Review. Every Platform. One Dashboard.
See all your reviews from Google, Facebook, Yelp, and industry directories in a single feed. Get instant notifications when a new review appears, and respond from one place — without logging into multiple accounts.
The Full Review Automation Workflow
From completed service to published 5-star review — fully automated, zero manual work.
Direct to Google, Facebook, or Yelp review page
Private feedback form. Alert sent to owner immediately.
Display Reviews Right On Your Website
Show your best reviews directly on your website with an embeddable review widget. Auto-updates as new reviews come in. Choose from carousel, grid, or badge formats — and filter by minimum star rating.
Respond Faster With Templates
Pre-built response templates for every scenario. Personalize in seconds.
5-Star Response
3-Star Response
Negative Review Response
From 12 Reviews to 94 in 6 Months
This is a real LeadSites customer journey. Before automation, they averaged 2 reviews per month. After activating automated review requests, they averaged 14 per month — a 7× increase with zero manual effort.
LeadSites vs. Standalone Reputation Tools
Why pay hundreds more for a tool that only does reviews?
| Feature | LeadSites | Podium | Birdeye |
|---|---|---|---|
| Automated review requests | ✅ | ✅ | ✅ |
| SMS review requests | ✅ | ✅ | ✅ |
| Email review requests | ✅ | ✅ | ✅ |
| Smart sentiment routing | ✅ | ✅ | ✅ |
| Multi-platform monitoring | ✅ | ✅ | ✅ |
| Review response from dashboard | ✅ | ✅ | ✅ |
| Response templates | ✅ | ✅ | ✅ |
| Website review widget | ✅ | ✅ | ✅ |
| Gentle follow-up automation | ✅ | Limited | ✅ |
| Built-in CRM | ✅ | ❌ | ❌ |
| Trigger from pipeline/booking | ✅ | ❌ | ❌ |
| Email & SMS marketing | ✅ | Limited | Limited |
| Website builder | ✅ | ❌ | ❌ |
| Funnels & landing pages | ✅ | ❌ | ❌ |
| Online booking | ✅ | ❌ | ❌ |
| Automation workflows | ✅ | ❌ | Limited |
| Unified inbox | ✅ | ✅ | Limited |
| Price | From $97/mo (full platform included) |
$249–$599/mo (reviews + messaging) |
$299–$399/mo (reviews + listings) |
Podium and Birdeye are excellent reputation tools — but they cost 3–6× more than LeadSites, and they don’t include your CRM, website, funnels, booking, or marketing automation.
Review Strategies by Industry
Reputation management configured for your specific business.
Home Services
Trigger after invoice payment. Technician name in request for personal touch. Photo of completed work attached. Target: 1 review per 3 jobs.
Healthcare
HIPAA-compliant requests. Trigger after appointment. Focus on Google and Healthgrades. Filter negative to private feedback for compliance.
Restaurants
QR code on receipts and table tents. Text request after dine-in or delivery. Target Google and Yelp. Respond to every review within 24 hours.
Real Estate
Trigger after closing. Include agent name and transaction type. Target Google and Zillow. Follow up 30 days later for updated feedback.
Beauty & Wellness
Trigger after each visit. Include stylist/therapist name. Encourage photo reviews. Focus on Google and Instagram mentions.
Professional Services
Trigger after case completion or project delivery. Professional tone. Target Google and Avvo/Clutch. Request LinkedIn recommendations too.
What Customers Say About Reputation Management
“We went from 12 Google reviews to 94 in six months. The automated requests are perfect — patients get a text after their appointment, and it takes them 30 seconds to leave a review. Our rating jumped from 3.8 to 4.8.”Dr. Emily R. — Dental Practice, Austin
“The smart routing saved us from at least 5 bad public reviews. Unhappy customers go to a private form instead of Google. We got the feedback, called them, fixed the problem, and they actually came back. Some even left a positive review after.”Mike T. — Plumbing Company, Dallas
“I was paying $349/month for Birdeye just for reviews. LeadSites does the same thing plus gives me a website, CRM, email marketing, and booking. I saved over $250/month and actually got more features.”Jessica L. — Med Spa Owner, Miami
Reputation FAQs
Which review platforms does LeadSites support?
LeadSites can direct customers to Google, Facebook, Yelp, and any other platform with a public review link. For monitoring, we pull reviews from Google and Facebook natively. You can also manually add reviews from other platforms to your dashboard and website widget.
Is the smart routing (sentiment gate) compliant with Google’s policies?
Yes. The sentiment gate asks how the customer feels and routes them accordingly. It doesn’t prevent anyone from leaving a public review — it simply makes it easier for happy customers to review publicly and offers unhappy customers a private channel to share feedback first. This is fully compliant with Google’s review policies.
Can I customize the review request messages?
Absolutely. You control the SMS and email text, timing, follow-up cadence, and which platforms to direct customers to. Use merge fields like {{first_name}}, {{business_name}}, and {{service_type}} for personalization.
How does the website review widget work?
Embed a snippet on your website that displays your latest 4-5 star reviews. It pulls from your LeadSites review database and auto-updates as new reviews come in. Choose carousel, grid, or badge format. The widget includes structured data markup for SEO.
Can I respond to Google reviews from LeadSites?
Yes. Connect your Google Business Profile and respond to Google reviews directly from your LeadSites dashboard. Use templates for fast responses, or write custom replies. Facebook review responses are also supported.
What triggers a review request?
You choose the trigger: appointment marked complete, invoice paid, pipeline stage changed, tag applied, or any CRM event. You can also set a delay (e.g., 1 hour, 1 day, 3 days after service) and configure follow-up timing for non-responders.
Will I annoy customers with too many review requests?
No. The system is designed to be respectful: one request plus one gentle follow-up, then stop. Customers who’ve already reviewed are automatically excluded. You can also set frequency caps so the same customer isn’t asked more than once per quarter.
Build a 5-Star Reputation on Autopilot
Automated review requests, smart routing, real-time monitoring, and response management — all included in your LeadSites plan. Start collecting reviews today.