Features · Reputation Management
Turn Happy Customers Into 5-Star Reviews — Automatically
Collect reviews on autopilot, respond from one dashboard, display social proof on your site, and protect your reputation before a bad review ever goes public.
93%
Read Reviews Before Buying
4.0★
Minimum Rating Consumers Trust
+270%
More Reviews With Automation
12→94
Avg. Review Growth in 6 Months
The Review Problem
Happy customers forget to review. Unhappy customers never forget.
🤞
Hope & Pray
❌ Rely on customers to remember
❌ 1–2 new reviews per month
❌ Negative reviews dominate
❌ No monitoring or alerts
❌ Competitors outrank you
❌ Low star rating kills trust
💸
Standalone Tool ($249–$399/mo)
⚠️ Expensive monthly subscription
⚠️ Separate from your CRM
⚠️ Manual contact uploads
⚠️ No marketing integration
⚠️ Basic review request only
⚠️ Another tool to manage
⭐
LeadSites Reputation
✅ Automated after every service
✅ Smart routing (happy → Google, unhappy → private)
✅ Built into your CRM and workflows
✅ Real-time monitoring & alerts
✅ AI-assisted response templates
✅ Included in every plan — $0 extra
Smart Review Requests
The 2-Step Request That Gets 5× More Reviews
LeadSites uses a proven two-step approach: first ask how they feel, then route them accordingly. Happy customers go to Google. Unhappy customers come to you privately — so you can fix the issue before it becomes a 1-star review.
✓
Automatic triggers — Sends after appointment completion, invoice payment, or any CRM event you choose.
✓
SMS + Email — Text gets 98% open rates. Email provides a visual fallback. Use both for maximum response.
✓
Smart routing — 4–5 stars → Google/Yelp/Facebook. 1–3 stars → private feedback form you see first.
✓
Gentle follow-up — If they don’t respond, send one polite reminder 48 hours later. Then stop.
1
SMS Sent — After Service
Hi Sarah! Thanks for choosing Mike’s Plumbing. 🙏
How was your experience today?
⭐⭐⭐⭐⭐
Tap to rate →
How was your experience today?
⭐⭐⭐⭐⭐
Tap to rate →
2a
4–5 Stars
😊
Awesome!
Would you share your experience on Google?
Leave a Google Review →
2b
1–3 Stars
😔
We’re sorry!
Tell us what happened and we’ll make it right.
Send Private Feedback →
✅ 5-star review posted on Google
🔒 Private feedback → you fix it
Review Monitoring
Every Review. Every Platform. One Dashboard.
See all your reviews from Google, Facebook, Yelp, and industry directories in a single feed. Get instant notifications when a new review appears, and respond from one place — without logging into multiple accounts.
✓
Real-time alerts — Get SMS or email notifications the moment a new review is posted.
✓
One-click response — Reply to Google and Facebook reviews directly from your LeadSites dashboard.
✓
Trend tracking — See your average rating, review velocity, and sentiment trends over time.
The Full Review Automation Workflow
From completed service to published 5-star review — fully automated, zero manual work.
✅
Service Completed
Trigger
Appointment marked complete, invoice paid, or pipeline stage changed. You choose the trigger.
📱
Review Request Sent
1 hour after
SMS (primary) + Email (backup) with your brand name, a personal touch, and a one-tap rating link.
🔀
Smart Routing Gate
Instant
4–5 stars →
Direct to Google, Facebook, or Yelp review page
Direct to Google, Facebook, or Yelp review page
1–3 stars →
Private feedback form. Alert sent to owner immediately.
Private feedback form. Alert sent to owner immediately.
🔔
Gentle Follow-Up
48h later (if no response)
One polite reminder: “Hey Sarah, we’d really appreciate a quick review if you have a minute!” Then the sequence stops. No spam.
⭐
Review Published + Thank You
Automatic
Review appears on Google. Dashboard updates. CRM logs the activity. Thank-you SMS sent automatically. Social proof widget updates on your website.
Social Proof Widget
Display Reviews Right On Your Website
Show your best reviews directly on your website with an embeddable review widget. Auto-updates as new reviews come in. Choose from carousel, grid, or badge formats — and filter by minimum star rating.
✓
Auto-updating — New reviews appear automatically. No manual copy-paste.
✓
Star filter — Only show 4-5 star reviews on your public widget.
✓
SEO-friendly — Structured data markup helps Google show stars in search results.
✓
Multiple formats — Carousel, grid, floating badge, or pop-in notification.
What Our Customers Say
★★★★★
4.8
(94 reviews)
Google 4.9★
·
Facebook 4.7★
·
Yelp 4.5★
JW
James W.
★★★★★
2 days ago
“Incredible service! Mike showed up on time, explained everything clearly, and fixed the issue in under an hour.”
SM
Sarah M.
★★★★★
5 days ago
“Best plumber we’ve ever used. Fair pricing, great communication, and the online booking was so easy.”
RG
Rachel G.
★★★★★
1 week ago
“Quick response, professional work, and great follow-up. Already recommended them to two neighbors.”
Read all 94 reviews →
Respond Faster With Templates
Pre-built response templates for every scenario. Personalize in seconds.
😊
5-Star Response
“Thank you so much, {{first_name}}! We’re thrilled you had a great experience. Your recommendation means the world to our team. We look forward to helping you again!”
Auto-personalized · 1-click send
🤔
3-Star Response
“Thanks for the feedback, {{first_name}}. We appreciate your honesty and always want to improve. Could you share more details about what we could have done better? We’d love to make it right.”
Invites private conversation
😟
Negative Review Response
“{{first_name}}, we’re sorry to hear this. This isn’t the standard we hold ourselves to. Please contact us directly at {{phone}} so we can discuss this and make it right.”
Takes conversation offline
Real Results
From 12 Reviews to 94 in 6 Months
This is a real LeadSites customer journey. Before automation, they averaged 2 reviews per month. After activating automated review requests, they averaged 14 per month — a 7× increase with zero manual effort.
📉
Before LeadSites
12 reviews · 3.8★ avg · Manual ask only
📈
After 6 Months
94 reviews · 4.8★ avg · Fully automated
Review Growth — Bright Smile Dental
12
16
28
44
66
80
94
Before
Month 1
M2
M3
M4
M5
M6
Before
Transition
LeadSites Active
LeadSites vs. Standalone Reputation Tools
Why pay hundreds more for a tool that only does reviews?
| Feature | LeadSites | Podium | Birdeye |
|---|---|---|---|
| Automated review requests | ✅ | ✅ | ✅ |
| SMS review requests | ✅ | ✅ | ✅ |
| Email review requests | ✅ | ✅ | ✅ |
| Smart sentiment routing | ✅ | ✅ | ✅ |
| Multi-platform monitoring | ✅ | ✅ | ✅ |
| Review response from dashboard | ✅ | ✅ | ✅ |
| Response templates | ✅ | ✅ | ✅ |
| Website review widget | ✅ | ✅ | ✅ |
| Gentle follow-up automation | ✅ | Limited | ✅ |
| Built-in CRM | ✅ | ❌ | ❌ |
| Trigger from pipeline/booking | ✅ | ❌ | ❌ |
| Email & SMS marketing | ✅ | Limited | Limited |
| Website builder | ✅ | ❌ | ❌ |
| Funnels & landing pages | ✅ | ❌ | ❌ |
| Online booking | ✅ | ❌ | ❌ |
| Automation workflows | ✅ | ❌ | Limited |
| Unified inbox | ✅ | ✅ | Limited |
| Price | From $97/mo (full platform included) |
$249–$599/mo (reviews + messaging) |
$299–$399/mo (reviews + listings) |